Insight: Our approach to transformation
Our approach to transformation: Swathes of management theory have written about the art of successfully transforming a business. Different methods for effective integration post-acquisition include: preparing an organisation by stating a new goal, updating processes, changing systems, restating roles, developing new capabilities, or re-prioritising workloads. Sullivan Street Partners’s core principles lie at the heart of all these strategies.
Richard Sanders, Managing Partner and Co-Founder adds: “Transformation can often lead to a period of disruption or uncertainty for employees, leaders, clients, and other stakeholders, from the moment change is announced and for some time after the modification has happened. A planned transformation has to start with an appreciation for the culture of the business and an understanding of the behaviour and mindset required to undergo the change and beyond. The gap in experience and attitudes must be factored into the approach to transformation and the time taken to bring people with you.”
Although communication is essential throughout these transition periods, it’s only effective if the messages expressed are authentic and relevant. Examples of key information to share include: the reason for the change, the improvements you expect to make, how long the transition period will last, and what this means for each individual involved. When companies fail to share this information or fail to properly structure the transition period i.e. provide no plan, timescale, or explanation, a wedge can be driven into the group, and employees can be left guessing.
At Sullivan Street, we have implemented major changes in various businesses across many sectors. Our operational expertise enables us to effectively guide companies through these processes, helping them to be more comfortable with moving forwards and communicating more openly. We appreciate that every situation is different, but it is important to remember that people and their core needs are largely the same. Acting with empathy, respecting your colleagues, and fostering an open approach is the best way to ensure a successful transformation.